Frequently Asked Questions

How do I place an order?

Browse our collection and add your desired rentals to your cart. During checkout, you’ll select your event date and preferred delivery time window. Once submitted, your order request is sent to our team for review and confirmation.

Is my order confirmed once I check out?

Not yet. All orders are subject to review and availability. You’ll receive a confirmation email from us within 24 hours after we’ve reviewed your request. Your order is only considered confirmed once you receive this email.

Why are orders subject to review?

Because we are a boutique rental company, we carefully review each request to ensure availability, delivery timing, and logistics align so we can deliver the best possible experience for every event.

What happens if an item or time slot is unavailable?

If something you requested isn’t available, we’ll reach out with alternative options or adjustments. Our goal is always to find the best solution for your event.

How far in advance should I book?

We recommend booking as early as possible, especially for weekends and peak seasons. While we may accommodate last-minute requests, availability cannot be guaranteed.

Do you offer custom or special-request rentals?

Yes! If you’re looking for something not listed on our site or have a custom request, please email us at [email protected] with details about your event. We’ll follow up with available options and recommendations.

Where do you deliver?

We are based in Folsom, CA and currently serve Folsom and surrounding areas. Delivery fees vary based on location and will be confirmed prior to finalizing your order.

Do you handle setup and pickup?

Delivery, setup, and pickup details vary by rental item and will be clearly outlined during order confirmation. We’ll make sure you know exactly what to expect.

What if I need to cancel or reschedule?

We understand that plans can change. Please review our cancellation policy below for details.

Cancellation & Rescheduling Policy

Because our inventory is reserved specifically for your event date, the following policy helps us ensure fairness and availability for all clients:

  • Cancellations made 7 or more days prior to your event are eligible for a full refund or credit.
  • Cancellations made within 7 days of the event are non-refundable.
  • Cancellations within 72 hours of the event are non-refundable and not eligible for credit.
  • Rescheduling requests are subject to availability and must be made at least 72 hours prior to the event date. Approved reschedules may be applied as a credit toward a future date.

All cancellation or rescheduling requests must be submitted in writing to [email protected].

Weather & Unforeseen Circumstances

For outdoor events, we recommend having a backup plan. Weather-related cancellations are handled on a case-by-case basis and are not guaranteed refunds.

Still have questions?

We’re happy to help. Reach out anytime at [email protected], and we’ll be in touch.